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Integrated Incident Management

Helps organizations efficiently manage incidents, minimize impact, ensure regulatory compliance, and enhance response capabilities.

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Overview

Incident Management Solution

Our Incident Management solution enables organizations to identify, track, and resolve incidents in real time. It automates the entire incident lifecycle, from detection to resolution, ensuring prompt actions to mitigate damage, improve response time, and maintain business continuity.

  • Enhanced incident detection and response times
  • Reduced operational disruptions and recovery costs
  • Improved communication and coordination during incidents
  • Compliance with regulatory and industry standards
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Featured Clients

Featured Capabilities

01

Incident Detection and Reporting

The Incident Detection and Reporting module helps organizations quickly identify and report incidents from various sources, including automated monitoring systems, manual reporting, and external alerts. It ensures accurate incident logging and prioritization based on severity.

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02

Incident Classification and Prioritization

This module enables organizations to classify and prioritize incidents based on their potential impact and urgency. It provides customizable workflows to ensure that critical incidents receive immediate attention, while less severe issues are handled in due course.

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03

Incident Response and Resolution

The Incident Response and Resolution module allows organizations to implement predefined response plans and workflows. It ensures coordination across teams, manages resources effectively, and provides a structured approach to incident resolution, minimizing downtime.

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04

Incident Communication and Collaboration

This module facilitates seamless communication during an incident, ensuring that all stakeholders are informed and aligned. It allows for real-time updates, collaboration among response teams, and a transparent communication process to mitigate confusion.

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05

Incident Reporting and Analytics

Incident Reporting and Analytics generates detailed reports on the nature, severity, and resolution of incidents. It also provides analytical insights into incident trends, helping organizations identify recurring issues and improve preventive measures for the future.

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Client Case Study

A Leading Islamic Bank Achieves Escrow Automation

Manual processes were not only inefficient, but were leading to huge fines imposed by RERA due to manual errors in reporting.

Hear what our great customers say

Our clients' words of praise and appreciation inspire us to continue providing the best possible solutions and help us to build a stronger relationship with our clients.

“Very Professional Approach”

I really appreciate the Ascent team’s ability to understand the problem and provide a solution. They are highly responsive.

Prateek Sinha

Vice President, Head of BCM

Mashreq Bank

“Impressed with Team's expertise”

We are thoroughly impressed with the domain knowledge and technical expertise displayed by the Ascent team.

Suresh Kuppusamy

Senior Risk Officer

Aafaq Islamic Finance, PSC

“Really supportive throughout the process”

Thanks for helping us with achieving another milestone. You've always gone above & beyond to deliver the requirements.

Suresh Sivasankaran

AGM, Crisis Resilience & Standards

HCL Technologies

“Fantastic work by the team”

Thank you all. Fantastic work. Much appreciated

Bakkianathan Muthuswami

Senior Manager – Business Resilience

AstraZeneca

Hear what our great customers say

Our clients' words of praise and appreciation inspire us to continue providing the best possible solutions and help us to build a stronger relationship with our clients.

“Very Professional Approach”

I really appreciate the Ascent team’s ability to understand the problem and provide a solution. They are highly responsive.

Prateek Sinha

Vice President, Head of BCM

Mashreq Bank

“Impressed with Team's expertise”

We are thoroughly impressed with the domain knowledge and technical expertise displayed by the Ascent team.

Suresh Kuppusamy

Senior Risk Officer

Aafaq Islamic Finance, PSC

“Really supportive throughout the process”

Thanks for helping us with achieving another milestone. You've always gone above & beyond to deliver the requirements.

Suresh Sivasankaran

AGM, Crisis Resilience & Standards

HCL Technologies

“Fantastic work by the team”

Thank you all. Fantastic work. Much appreciated

Bakkianathan Muthuswami

Senior Manager – Business Resilience

AstraZeneca

Featured Product

Escrow & Trust Account
Management Software Suite

Ascent's AutoEscrow© software is an all-in-one solution for automating Escrow and Trust Account management for banks and NBFC’s. With predefined modules for RERA, CBUAE Insurance Escrow, Mollak, and configurability for bespoke requirements, it streamlines processes and reduces errors.

It includes features like automated account setup, payment processing, regulatory reports, account reconciliation, and more.

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